Utility Software to Automate System Installation Tasks Suppose you work as a user support…

Utility Software to Automate System Installation Tasks

Suppose you work as a user support specialist for an engineering company, and you receive the following email:

From: Sena B.

To: User Support

Date: 28-Aug-2014

Subject: Installation tasks

I am concerned about the amount of time our support group spends with PC installations for new employees and the occasional errors that occur in the process when we omit a step or enter the wrong information. I would like to try to automate some of the manual system installation procedures we currently use. I am thinking, for example, about the process of installing various software packages and network client software on engineering workstations. I’d like to find a utility program that would allow us to define an installation script.

By the way, would such a utility also permit our users to write a short script to define hot keys and hot strings of text? If so, we could reduce the amount of repetitive key entry work users have to do, for example, to enter a standard phrase or paragraph into an email message or a document.

Thanks very much for your help with this task.

Go to the AutoHotKey website (www.autohotkey.com), and download the program to your PC. Study the installation and configuration options for this program. Then write an installation checklist that describes how to obtain, install, and configure the program. Write your checklist so other support specialists who work with Sena can follow the steps. Also provide an example of how an end user can write a short script to display their name, department, email address, and telephone number whenever they press a predefined key.

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