PineMartin Fuels Ltd. supply heating oil to private homes and commercial installations and…

PineMartin Fuels Ltd. supply heating oil to private homes and commercial installations and provide a maintenance service for their customers’ equipment. They employ 15 clerical staff plus a number of service engineers and delivery drivers. Currently all customer details are held on PCs, as are supplier information and accounts data. The site is in one building, over two floors, with 7 PCs upstairs in offices and three downstairs, one in each of the director’s offices and one in dispatch. The staff who have to use the computer systems have received training and are familiar with the current system. Since not all data is held on all PCs and data is only updated every few days, PineMartin are getting into difficulties with data inconsistency. This is resulting in customers becoming upset when orders are not delivered or service schedules not met. The service engineers have to return to the company site regularly to check on the details of the equipment they are servicing, and in particular any updates to service information. Delivery drivers are getting lost trying to deliver to new customers and covering many more miles than necessary to meet all deliveries.
The directors, Mr. Pine and Mr. Martin, are PC literate and have decided that the solution to their problem would be to network the PCs they have and hold the data centrally and to provide off site workers with appropriate computing and communications equipment.
The directors asks you to produce a suitable network solution. They are interested in both the technical aspects of the solution and, of course, the costs. Your report should cover the following aspects of your proposed solution:

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