In your opinion, in what way can the user contribute to the customer’s role in agile software…

In your opinion, in what way can the user contribute to the customer’s role in agile software development?

Since usability is ‘‘the extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency, and satisfaction in a specified context of use’’ (ISO 9241{11, 1998), it is essential to integrate the users in the development process. This importance is highlighted when the most useful indicators in measuring the usability level of a product, as defined by the ISO 9241 standards, are examined:

·         Effectiveness in use, which encompasses accuracy and completeness, through which users achieve certain results. l

·         Efficiency in use, which has to do with the resources utilized in relation to accuracy and completeness. l

·         Satisfaction in use, which includes freedom from inconveniences and a positive attitude toward the use of a product.

·

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