A high level of patient satisfaction always implies an excellent quality of healthcare delivery. Therefore, every medical setting should strive to achieve it. It is suggested that care models adopted within hospitals, as well as the level of practitioners’ compliance with them, may affect patients’ perceptions of the service quality. It is also argued that the holistic care model can be associated with better outcomes in this regard because it involves several different approaches such as “medication, education, communication, self-help, and complementary treatment” (Zamanzadeh, Jasemi, Valizadeh, Keogh, & Taleghani, 2015, p. 214).
Holistic care requires a nurse to consider any individual as a whole and acknowledge the interdependence of his or her physiological, social, psychological, and spiritual aspects. The given behavioral model may be especially beneficial in inpatient care because it includes long-term interactions between hospital personnel and patients who are incapable of self-care and require constant supervision.
The major criteria for the evaluation of patient satisfaction are nurse-patient communication, staff skillfulness, and expertise. However, it is possible to assume that the overall hospital climate is even more significant for the improvement of patient satisfaction in inpatient departments. According to Li, Lee, Glicksberg, Radbill, and Dudley (2016), patients who are happy with the hospital environment usually have better perceptions of their health conditions. It means that the adverse hospital environment associated with either psychological or physical negative factors may contribute to the aggravation of the patient’s perception of morbidity and illness.
Li, L., Lee, N. J., Glicksberg, B. S., Radbill, B. D., & Dudley, J. T. (2016). Data-driven identification of risk factors of patient satisfaction at a large urban academic medical center. Plos ONE, 11(5), 1-18. Web.
Zamanzadeh, V., Jasemi, M., Valizadeh, L., Keogh, B., & Taleghani, F. (2015). . Indian Journal of Palliative Care, 21(2), 214–224. Web.