Academic Medical Centre Quality Improvement Plan

Table of Contents

Introduction

The quality of health care provided at Academic Medical centre is influenced by several factors. Their major goal being to provide high quality services, the centre ensures well organized services, a team of dedicated qualified leaders and enough infrastructures. In addition, the Academic Medical Centre has put in place adequate medical personnel to ensure high and quality performance. Moreover, the organization undergoes quality improvement reqularly in order to maintain and improve their services. This is done by quality management team which is composed by well trained staff. Quality Improvement (QI) in this case refers to upgrading of service systems using the day to day health and program data in order to achieve the organization’s requirements such as patient needs (Donald and Douglas, 2000).

Areas of Potential Improvement

There are several areas in Academic Medical centre that ought to be improved in terms of quality. However, the key potential areas of improvement are identified using decision matrix tool. It helps categorize choices indicating the most important ones.

One area of priority is emergency department. Many people have suffered a lot and at times lost lives while waiting for urgent treatment at the Academic Medical Centre. The staffs in this case are said not to attend to the patient who need their immediate attention.

Documentation department especially that dealing with infants needs to be improved. Proper records are not kept as per the services offered. For example documents of infants who have been immunized seem to decline over the years. This area thus need quality improvement so as to ensure efficient documentation of the treatment offered.

Pharmacy department also requires quality improvement. In some occasion, the department has failed to meet the high demands of drugs in the hospital. Sometimes patients are forced to take substitutes due to lack of specific prescribed drugs. For the hospital to continue offering the high quality services, the quality team should address issues in this department.

Data Needed To Monitor Improvement

The Academic Medical Centre uses data to monitor improvement. This data is found from patients, the staff or the community. It monitors improvement by gauging the levels of positive or negative responses.

Data Collection Tools Used To Collect Performance Information

Written records are used as a tool of data collection. This may include charts, health card or passport, registers and logs. This method can be used to collect a wide variety of data depending on the target area of improvement. For example, if the data is needed to improve services to the patients then charts and health cards are applicable. Logs for example can be used to identify appointment of the patients and their turn up for the same.

Pharmacy register can be used to provide information about stock and the prescriptions preferred. It is important to note that some of these records are hard too access. For instance some registers and logs are found in health offices at district and national levels. It is thus a virtue to keep the information as confidential as possible. This method of data collection is advantageous in that it is used to identify the needs such as those of the patients and thus measures of improving are taken.

Information data can also be obtained from the staff. This tool of data collection requires one to understand the position of the staff so as obtain accurate information. A medical officer for example in charge of the Academic Medical Centre would be the appropriate person to get information from. In addition, one can enquire from managerial staff of the areas that need to be improved. For example the staff in charge of emergency department may provide the challenges they face in that department and give recommendations on how to improve the situation. The strong point of this method of data collection is that the information is accurate and also it improves staff performance because the staff feels that they are involved in quality improvement.

The patients and the community can also be tools of data collection. They can be asked to give information data that can be used to measure and improve quality. For example the patients can be asked about their needs that they feel should be improved. This tool of data collection may entail questionnaires that people can fill as well as discussion groups in which people air out their issues. In addition, formal interviews may be incorporated as well as suggestion box (Nelson, 1999).

Tools Used To Measure and Display QI Data

Quality improvement can be measured and be displayed using various tools. These tools assist in the process of improving the quality. The collected QI data may not give a detailed explanation about the low performance and these tools come in handy to explain the gaps. They also show measures to be taken in order to realize maximum improvements. Flowchart and fishbone are examples of such tools. Both are similar because they are used to measure and display QI data but differs in the manner they do it

The flowchart visualizes the process of quality improvement. The tool is effective because it enhances understanding. It can be used to demonstrate processes that develop in sequence form. It is important to note that the flowchart is applicable at the initial stages of the process because it gives the current situation. However it can also be used at the end of the process to depict various improvements. Its other strengths are that it can be used as a training tool to other staff and that it shows weaknesses in the organization and how they can be addressed.

QI data can also be examined using a fishbone or cause and effect diagram. It is a graphic illustration that shows the result and their influences. It is used to categorize factors in a process of quality improvement. This enables the quality team to handle those areas that can be improved within while postponing those that may require external intervention. For example at Academic Medical Centre documentation of record in the infants department can be addressed immediately by staff from within while stock outs in the pharmacy may wait for other organizations to supply the drugs.

It is advantageous in that it helps establish the problem and its possible causes; it ensures that the process is handled by a group hence widening the knowledge. The tool also shows where the data is not sufficient hence calling for additional one. Finally, it is visualizes the cause- effect relationship (Hess, 1999).

Conclusion

Academic Medical Centre uses quality improvement plan as a way of achieving their goals as an institution. The process is thus a long term investment that aims at maintaining and improving their services. QI ought to be carried out regularly on various departments so as to realize the organizational goal. Academic Medical Centre has set aside a quality team that is in charge of maintaining their standards.

References

Donald, E. & Douglas, C. (2000). Principles and methods of quality management in health care. Aspen publishers: Gaithersburg, Maryland.

Hess, A. et al. (1999). Building and Idealized Measurement System to Improvement Clinical Office Practice Performance. Managed Care Quarterly, 7(3): 26-38.

Nelson, E. et al. (1999).Building Measurement and Data Collection into Medical Practice. Annals of Internal Medicine, 128: 460-466.

Calculate the price
Make an order in advance and get the best price
Pages (550 words)
$0.00
*Price with a welcome 15% discount applied.
Pro tip: If you want to save more money and pay the lowest price, you need to set a more extended deadline.
We know how difficult it is to be a student these days. That's why our prices are one of the most affordable on the market, and there are no hidden fees.

Instead, we offer bonuses, discounts, and free services to make your experience outstanding.
How it works
Receive a 100% original paper that will pass Turnitin from a top essay writing service
step 1
Upload your instructions
Fill out the order form and provide paper details. You can even attach screenshots or add additional instructions later. If something is not clear or missing, the writer will contact you for clarification.
Pro service tips
How to get the most out of your experience with Online Academic Experts
One writer throughout the entire course
If you like the writer, you can hire them again. Just copy & paste their ID on the order form ("Preferred Writer's ID" field). This way, your vocabulary will be uniform, and the writer will be aware of your needs.
The same paper from different writers
You can order essay or any other work from two different writers to choose the best one or give another version to a friend. This can be done through the add-on "Same paper from another writer."
Copy of sources used by the writer
Our college essay writers work with ScienceDirect and other databases. They can send you articles or materials used in PDF or through screenshots. Just tick the "Copy of sources" field on the order form.
Testimonials
See why 20k+ students have chosen us as their sole writing assistance provider
Check out the latest reviews and opinions submitted by real customers worldwide and make an informed decision.
Nursing
thank you so much
Customer 452749, June 10th, 2021
Business Studies
Amazing!
Customer 452985, November 11th, 2021
Human Resources Management (HRM)
Very well written and very impressed with this service!
Customer 453077, February 16th, 2022
Education
N/A
Customer 453057, May 23rd, 2022
Literature
Thank you!
Customer 453145, April 19th, 2022
Economics
Nice work
Customer 453185, May 21st, 2022
Psychology
quick, fast and exact!
Customer 453027, May 24th, 2022
Emergency Management
Overall, I think it's a great service. I have yet to submit the assignment, so I don't know what kind of grade I'll get. But customer service was excellent. Reviews were made and the assignment proofed for satisfaction.
Customer 453015, December 15th, 2021
Health Care
awesome work
Customer 452777, October 14th, 2021
Nursing
Thank you so much for your help! :)
Customer 453167, May 11th, 2022
Nursing
It was a very long paper, but she followed all the instructions, and she even finished the paper 5 days before the due date. Will write an essay with her again, thanks!
Customer 452967, November 27th, 2021
History
Thank you. No issues
Customer 453139, April 17th, 2022
11,595
Customer reviews in total
96%
Current satisfaction rate
3 pages
Average paper length
37%
Customers referred by a friend
OUR GIFT TO YOU
15% OFF your first order
Use a coupon FIRST15 and enjoy expert help with any task at the most affordable price.
Claim my 15% OFF Order in Chat
AllEscortAllEscort
Live ChatWhatsApp
AllEscort